When I was in high school, my cousin said I could work for him on roofing jobs on Saturdays for $25 a day. I loved the work and worked for him in the summer months, too. After graduation, I worked for a commercial roofing company before I decided to start my own roofing business. My wife, Rosa, and I were new parents and determined to make the business work. Here we are, 36 years later, still running the business with a bigger crew and a few more trucks. I still take an active role in every project, supervising jobs and managing crews.
Since the start of the business, I’ve always been the one behind the scenes organizing finances and managing the customer data and payments. I conduct audits, balance the books and make sure the bills are paid.
As the project manager, I communicate with customers to coordinate projected start dates, provide them with insurance updates and collect payment for completed jobs. I also lead our growing remodeling department. Now that I reflect on all the years of my parents’ hard work, my desire is not only to take Escalante Roofing and Construction to the next level alongside my brothers, but to create a legacy for my children and future nieces and nephews.
I’m the one who meets with prospective customers to inspect their roof and provide a quote for any needed services. I work with customers to explain the roofing process and communicate with insurances to file claims and provide justification for needed work. I grew up watching my dad meet with customers and I work to maintain the customer service expectations he built.
I grew up helping do things around Escalante Roofing. My siblings and I spent all of our free time here, so it’s no surprise that I took after my dad and started my own businesses. I use my background in marketing my own businesses to provide brand development and marketing strategy recommendations for Escalante Roofing.
I met Christian when he came into the mattress store I was working at. He was impressed with my customer service and sales skills and offered me a job with Escalante Roofing. I was given the role as project coordinator and I am currently training to move to the field as a service writer. I help the service writers challenge insurance coverage denials, create supplements on existing claims and coordinate jobs on a weekly basis.